Chargeback Policy

At Married & Elevated, we are committed to providing high-quality products and exceptional customer service. To ensure a smooth shopping experience, we have outlined our Chargeback Policy to protect both our business and our valued customers. By making a purchase on our website, you agree to the following terms:

1. Order Verification & Fraud Prevention

All orders are subject to verification and fraud screening. If an order appears fraudulent or unauthorized, we reserve the right to cancel the transaction. If you believe your payment was used without your consent, please contact us immediately at help@marriedandelevated.com so we can investigate.

2. Chargebacks & Dispute Process

We understand that issues may arise, and we encourage customers to reach out to us before disputing a charge with their bank. Chargebacks should only be filed in cases of true fraud or non-receipt of an item.

  • If a chargeback is filed without prior communication with our team, we reserve the right to contest the dispute with proof of transaction, order confirmation, tracking details, and our policies.
  • Filing a chargeback without attempting resolution through our support team may result in a permanent ban from future purchases on our site.

3. Returns, Refunds & Exchanges

Our Return & Refund Policy outlines the eligibility for returns and exchanges. Please review our policy before requesting a chargeback, as we do not process refunds outside of our standard policy.

  • Custom, Personalized, and Digital Products are non-refundable and ineligible for chargebacks.
  • Final Sale Items cannot be returned, exchanged, or refunded.

We are always happy to assist with sizing, order tracking, and other inquiries to ensure customer satisfaction.

4. Consequences of Chargeback Abuse

To protect our business from fraudulent claims and chargeback abuse:

  • Customers who file false or baseless chargebacks may be permanently restricted from future purchases.
  • If a dispute is ruled in our favor, you may be held liable for the cost of the order plus fees associated with the chargeback process.

5. Agreement Upon Purchase

By purchasing from Married & Elevated, you acknowledge and agree to this Chargeback Policy and our Terms of Service. We encourage open communication and are here to assist with any concerns. If you have questions, please contact us at help@marriedandelevated.com.

Thank you for supporting Married & Elevated! 💛